Refund Policy

A legal disclaimer

Green Olive Homes uses a third party service to provide products. Please see the refund policy below for the third party provider Printful.

Printful's refund policy is designed to address specific scenarios regarding returns and refunds:

Damaged or Defective Items: If a product arrives damaged or with a manufacturing defect, customers can request a replacement or a refund within 30 days of product delivery. Photographic evidence may be required to process such claims.

Printful Help Center
Buyer's Remorse: Printful does not offer refunds or exchanges for cases where customers change their minds or experience buyer's remorse. Since products are made to order, it's important for store owners to clearly communicate this policy to their customers.

Printful
Size Exchanges: Due to the on-demand nature of Printful's products, size exchanges are not supported. Customers are encouraged to consult sizing charts provided on product pages before making a purchase.

Printful
Lost Packages: If a package is lost in transit, Printful will investigate and, if confirmed lost, will cover the cost of a replacement. Claims for lost packages must be submitted no later than 30 days after the estimated delivery date.

Printful Help Center

For a comprehensive understanding of Printful's policies, it's recommended to review their official Terms of Service.

For a visual overview of how Printful handles returns and refunds, you might find the following video informative: